What happens if my loved one falls?
What happens if my loved one falls?
1. Detect
1. Detect
The Cove device can detect falls through multiple modes.
The Cove device can detect falls in multiple ways.
Automatic - The Cove device detects the fall automatically through its motion sensors.
Automatic - Detect through the device's motion sensors.
Voice - The person who fell can also say "help" and the device will alert the system.
Voice - The person who fell can say "help" and the device will alert Cove's system.
2. Alert
2. Alert
Care partners are alerted through call, text, and push notification (configurable).
Care partners are alerted through call, text, and push notification (configurable).
3. Drop-in call
3. Drop-in call
A care partner can use the mobile app to talk to your loved one through the Cove device.
A care partner can use the mobile app to talk to your loved one through the Cove device.
What happens if I miss the alert?
24/7 Emergency Call Center
If no one acknowledges the alert, we escalate to a TMA Five Diamond certified monitoring call center.
A trained agent will reach out to your loved one through the Cove device and also attempt to call their phone. They send emergency services if needed. Cove sends you updates.
If no one acknowledges the alert, we escalate to our certified Emergency Call Center.
An agent will try to contact your loved one through the Cove device or their phone. They assess and dispatch emergency services if needed. Cove sends you updates.
Get reassurance every minute
Get reassurance every minute
Did they get out of bed?
Are they moving around the home?
The Cove app shows you, so you don’t have to wonder.
Did they get out of bed?
Are they moving around the home?
The Cove app shows you, so you don’t have to wonder.